BSOD help needed.

[huckleberrypie]

A friend of mine was running Malwarebytes on her Toshiba Satellite, and all of a sudden she ended up with a bluescreen. I told her to run a BSOD viewer, and she gave me this:

Code:

================================================== Dump File : Mini060213-01.dmp Crash Time : 6/2/2013 9:06:04 PM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : 0xc0000005 Parameter 2 : 0x9c0bde5e Parameter 3 : 0x88967bf8 Parameter 4 : 0x889678f4 Caused By Driver : srv.sys Caused By Address : srv.sys+21e5e File Description : Server driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.0.6000.16386 (vista_rtm.061101-2205) Processor : 32-bit Crash Address : srv.sys+21e5e Stack Address 1 : ntkrnlpa.exe+20ddbb Stack Address 2 : ntkrnlpa.exe+a5e4a Stack Address 3 : ntkrnlpa.exe+1d6016 Computer Name : Full Path : C:\Windows\Minidump\Mini060213-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 6002 Dump File Size : 142,984 Dump File Time : 6/2/2013 9:31:45 PM ==================================================

It seems to point out a 0xc0000005 access violation on srv.sys. I did some snooping around and it could be due to outdated system sh*t, more so since my friend appears to be running on Vista RTM, but could it be due to something else?

[cpd2009]

A friend of mine was running Malwarebytes on her Toshiba Satellite, and all of a sudden she ended up with a bluescreen. I told her to run a BSOD viewer, and she gave me this:

It seems to point out a 0xc0000005 access violation on srv.sys. I did some snooping around and it could be due to outdated system sh*t, more so since my friend appears to be running on Vista RTM, but could it be due to something else?

I haven't encountered a bluescreen due to srv.sys before, but that may be because I tend to keep my systems up to date whenever possible. If you can, try to see if your friend could upgrade to Vista SP2 through Windows Update. Vista RTM is old, even for Vista.

[huckleberrypie]

Forgot to tell you that she is indeed running Vista SP2, and that her OS seems regularly updated, based on a Speccy log that I gathered. Still, the BSOD seemed strange although she previously had one that was linked to a Hotspot Shield driver.